WebAssured.com - the dot.confidence company

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Press Release

CONTACT:

Alan Lotenberg
Associate
Neale-May & Partners
212-213-5400, ext. 204
alotenberg@nealemay.com
George C. Zouvelos
Director of Public Relations
Neale-May & Partners
212-213-5400, ext.206
Zouvelos@nealemay.com

PREMIERE ON-LINE CONSUMER PROTECTION SITE WARMLY EMBRACES DISGRUNTLED ON-LINE SHOPPERS, GRATIS!

Indianapolis, IN - December 28, 1999/PRNewswire/ -- -- WebAssured.com has opened its doors to all e-consumers that have had problems while shopping over the Net. This year's holiday shopping season has seen a phenomenal growth in on-line purchases, which also means a growth of on-line merchant/customer miscommunication, lack of order fulfillment, and fraud.

" WebAssured.com has been successfully servicing the public for free since 1995," said Travis Morgan, President and CFO of WebAssured.com. "The Internet shopping boom was amazing this holiday season and, as expected, we have been receiving an increased volume of consumer complaints. We are eager to assist all e-consumers that have had problems shopping on-line this season. It's easy for consumers to get 'lost in cyberspace' when trying to deal with an e-complaint. WebAssured gives e-consumers a strong voice, ensuring a safe and reliable e-shopping experience for everyone," added Morgan.

WebAssured.com is the premiere free on-line consumer protection service that addresses complaints made by e-consumers. WebAssured.com provides a dispute-resolution service that offers money back guarantees for consumers shopping at member sites. In order to ensure Web Integrity, consumers who have had negative on-line shopping experiences with any website may use WebAssured.com's one of a kind Automated Dispute Resolution System (AdDResS). Customers may 'AdDResS' their situation using an on-line complain form. Once a complaint has been filed on-line, WebAssured.com contacts the merchant on the consumer's behalf. Merchants are very highly motivated to resolve disputes handled in this manner, because they do not want an unresolved complaint to appear in WebAssured.com's public database.

WebAssured.com has successfully mediated problems with all types of sites, ranging from the most obscure, to the most popular (such as AOL, Yahoo, Shop.com, and Cyberian Outpost). The agency touts a success rate of over 98% resolving disputes against certified WebAssured member firms.

"BUILDING DOT.CONFIDENCE"
About WebAssured: http://www.WebAssured.com was the first entity to offer an independent web-site certification program and on-line dispute resolution service. A complete description of the consumer protection tools offered by WebAssured.com, including the On-line Purchase Protection^SM program underwritten at Lloyd's, can be found at http://www.WebAssured.com. WebAssured.com is dedicated to increasing consumer confidence in the web and to helping e-commerce grow and thrive.

SOURCE WebAssured.com
Web Site: http://www.WebAssured.com
Company News On Call:
http://www.prnewswire.com/comp/599475.html or fax, 800-758-5804, ext. 599475