Compliment from:
Name Dan Dwyer
Email Not Available
Date Submitted 2/11/2004
Nature of Compliment:
Product
Body of the compliment:
Re: Policy # XXXXXX B [5 year/150k miles, Diamond with $0 deductible]1999 Volkswagen Passat GLS; 108,900 miles

I purchased this policy for my 1999 Volkswagen Passat in May, 2000. This policy had "paid for itself" by mid-2002, but I am certainly impressed by the last couple of "episodes" with my vehicle.

I brought my vehicle in to Wellesley Volkswagen [Massachusetts] last week for a major service* and for a couple of what I thought were "cosmetic" issues, namely a burnt-out power/cigarette lighter and broken glove box. The dealership informed me that there were problems with my camshaft. I told them about my Warranty Direct membership, which I had used before at this dealership.

I received a call back from the service manager, informing me that not only would the camshaft be covered, but also the power socket and glove box. The total covered repairs were $692.00.

Today, Tuesday 02-10-2004, I brought my vehicle into Direct Tire in Norwood, MA for a set of new Pirelli tires and an alignment. I was told that my struts were nearly "worn out." I presented my Warranty Direct card to the service manager and asked him to submit a claim.

Direct Tire generously loaned me a "courtesy car" and called me on my cell phone about one hour later. They told me that the strut repair would be "almost $1100" and that it would be fully covered by my warranty. The service manager at Direct Tire then told me that I have a "superb warranty."

$1700-1800 worth of covered repairs in five days. Superb, indeed!

It is not hyperbole to state that my Warranty Direct contract is the best automobile, if not overall, purchase I have made in my life. I am disappointed in the various problems I have had with my car, especially since I have always maintained it "by-the-book."

I will definitely purchase another Warranty Direct contract when it comes time to buy what I hope will be a less trouble-prone car. I have, of course, urged several friends and family members to consider purchasing a Warranty Direct contract for their new or nearly-new car.

Thank you again.

Best regards,
Daniel Dwyer